At Lady Shapes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
Lady Shapes is a UK-based clothing and shapewear brand serving customers internationally.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or subscribe to our newsletter, we may collect information such as:
Full name
Billing and delivery address
Email address
Phone number
Order and purchase details
Payment and transaction information
Website browsing and interaction information
Information you provide when contacting our customer support team
We only collect information that is reasonably necessary to provide our services and improve your shopping experience.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Provide order confirmations and delivery updates
Respond to customer enquiries
Process returns, refunds, and exchanges
Improve our products, website, and services
Send newsletters, offers, and promotional communications where you have given consent
Prevent fraud, misuse, and unauthorized transactions
Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through secure third-party payment providers. Lady Shapes does not normally store your complete payment card details on our own systems.
Payment providers may process your information in accordance with their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand website usage, and improve your shopping experience.
You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. International Shipping & Data Transfers
Lady Shapes offers international shipping. Depending on your delivery destination and the services required to fulfil your order, your personal information may be shared with trusted shipping, logistics, payment, technology, or service providers operating in the UK or other countries.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection laws.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment processors
Delivery and courier companies
Website and technology providers
Customer support services
Marketing and analytics providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
These providers are expected to handle your information securely and only for appropriate purposes.
7. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:
New collections
New arrivals
Special offers
Discounts
Promotions
Lady Shapes updates
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our communications or by contacting us.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal, accounting, and regulatory requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Object to certain uses of your information
Request restriction of processing in certain circumstances
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
To exercise your rights, please contact us using the details below.
11. Children’s Privacy
Our website is intended for adults and is not knowingly directed toward children. We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website may contain links to third-party websites or services. Lady Shapes is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
We will do our best to respond to your enquiry as soon as reasonably possible.
Your Privacy Matters
At Lady Shapes, we believe that your trust is just as important as the products we provide. We are committed to handling your information responsibly and providing you with a safe and secure shopping experience.
